Privacy Policy
DEFINITIONS
EXPO.vn (hereinafter referred to as "EXPO.vn", "we", "us" or "our") operates a platform and community marketplace that helps people form offline experiences and relationships directly with one another, where they can create, list, discover and request unique connections around the world, whether through our website or our mobile applications ("Platform"). "EXPO.vn" refers to EXPO.vn Co., Ltd.
This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to you, and you should stop accessing the Platform and deactivate your EXPO.vn account.
Where the definition of a term does not appear in this Privacy Policy (such as "Listing", "Connection", "Content", "Services" etc.), it shall be given its definition as outlined in our Terms of Service (https://www.EXPO.vn.vn/terms).
"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
"Data Controller" means EXPO.vn, the company responsible for the use and processing of Personal Information.
"Personal Information" and "Personal Data" means information relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in or is likely to come into, the possession of the Data Controller.
WHAT DATA DO WE COLLECT?
The Personal Information we collect might include your name, mobile data, email address, IP address and information regarding what web-pages are accessed and when.
Mobile data
When you use certain features of the Platform, in particular, our mobile applications, we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Log Data
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with EXPO.vn or logged in to your EXPO.vn account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
Cookies and other Tracking Technologies
EXPO.vn uses cookies and other similar technologies, such as mobile application identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.
Other technologies
The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
Third-party social plugins
Our Platform may use social plugins that are provided and operated by third-party companies, for example, Facebook's Like Button. As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.
* Regarding children and minors
We do not knowingly collect Personal Information from Users under the age of 13 ("Child" or "Children"). If EXPO.vn learns that a Child’s Personal Information has been collected, we will delete the account. If parents or guardians believe that we have unintentionally collected their Child’s Personal Information, they should contact us to request the deletion of the information at admin@EXPO.vn.vn.
HOW WE COLLECT YOUR DATA
We receive, store and process information that you make available to us when accessing or using our Platform and Services. Examples include when you:
fill in any form on the Platform, such as when you register or update the details of your user account, or when you provide ID verification information;
access or use the Platform, such as to search for or post Connections, make or accept requests, pay for Connections, request or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users; link your account on a third-party site (e.g. Google, Linkedin, Facebook) to your EXPO.vn account, in which case we will obtain the Personal Information that you have provided to the third-party site, to the extent allowed by your settings with the third-party site and authorized by you; and communicate with EXPO.vn.
If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.
HOW WE WILL USE AND STORE YOUR DATA
We use, store and process Information about you for the following general purposes:
+ to enable you to access and use the Platform;
+ to operate, protect, improve and optimize the Platform, EXPO.vn's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and for advertising and marketing;
+ to help create and maintain a trusted and safer environment on the Platform and Services, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
+ to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and the information requested by you;
where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about EXPO.vn or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the "Account" section) when you log in to your EXPO.vn account;
to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by EXPO.vn or our business partners; and
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
When we process your payment, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
We also may send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you don’t wish to be contacted for marketing purposes, please click here.
* Business transfers by EXPO.vn
If EXPO.vn undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your Personal Information. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.
DISCLOSURE OF YOUR DATA
When you use the Platform, your data may be sent to Vietnam Authorities and possibly other countries. But we will not sell or rent your information to third parties.
Your Personal Information may be disclosed as follows.:
Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to process the features of the Platform.
When you submit a Request for Quotation or inquiry, your profile may become visible to our local agents or other users. In addition, you may be contacted by our local agents by phone or via email directly if you get registered to the Platform or submit any type of request through the Platform.
When you make any type of contribution to the Platform, for instance adding comments or reviews, contributing to Market Intelligence, a part of your Personal Information may be displayed on the Platform. And this Personal Information may be included in search engines, in which case the part you contributed will be indexed by search engines and may be published as search results.
We may distribute parts of the Platform for display on sites operated by EXPO.vn’s business partners and affiliates, using technologies such as HTML widgets. If and when your data is displayed on a partner’s site, information from your public profile may be also displayed.
In any case, your billing and payout information will never be shared with another user of our Platform.
You may link your account on a third party social networking site to your EXPO.vn account. We refer to a person's contacts on these third-party sites as "Friends". When you create this linkage:
some of the information you provide to us from the linking of your accounts may be published on your EXPO.vn account profile;
your activities on the Platform may be displayed to your Friends on the Platform and/or that third party site;
other EXPO.vn users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable;
other EXPO.vn users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking site(s); and
the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes.
The publication and display of information that you provide to EXPO.vn through this linkage are subject to your settings and authorizations on the Platform and the third party site.
We may allow our related entities such as our subsidiaries, and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.
We may also engage third-party companies and individuals to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request (such as Concur and American Express). We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
You acknowledge, consent and agree that EXPO.vn may access, preserve and disclose your account information and Collective Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against EXPO.vn; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as Terms of Service, (http://www.EXPO.vn.vn/terms), this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes; or (e) to protect the rights, property or personal safety of EXPO.vn, its users or members of the public. We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:
providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to EXPO.vn, its Members, the Platform, or Services.
We may also publish, disclose and use Aggregated Information and non-Personal Information for industry and market stories, demographic profiling, marketing and advertising, and other business purposes.
HOW WE WILL USE AND PROCESS USER COMMUNICATIONS
We may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking Clients to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings.
We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analysis of communications to third parties. We will also use automated methods to carry out these reviews or analysis where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that EXPO.vn, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
SECURITY OF YOUR DATA
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the internet, and no method of storing electronic information can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
YOUR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access
You may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. We may charge you a small fee for this service.
The right to rectification
We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.
The right to erasure
You may cancel your EXPO.vn account entirely, by logging in to your account. Please note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your EXPO.vn account is canceled. You may also request the erasure of your Personal Data if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to privacy@EXPO.vn.vn.
The right to restrict processing
You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
The right to object to processing
You have the right to object to our processing of your Personal Data, under certain conditions.
The right to data portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
How you can access and update your information
You may review, update, correct or delete the Personal Information in your EXPO.vn account. If you would like to correct your information you can do so by logging in to your account.
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at privacy@EXPO.vn.vn or by writing to Phuong Long Building, 506 Nguyen Dinh Chieu, District 3, HCMC, Vietnam. Alternatively, you can telephone +84 939 828 086.
PRIVACY POLICIES OF OTHER WEBSITES
The Platform will contain links to other websites not owned or controlled by EXPO.vn. EXPO.vn does not have any control over third party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy at some point. We keep our Privacy Policy under regular review and place any updates on this web page. If we make material changes to the Privacy Policy, we will notify you by sending an email to you. In case that we let you know of changes through email communication, the date on which we send the email will be deemed to be the date of your receipt of that email.
It's important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your EXPO.vn account. Third parties may not collect information about users' online activities on the Platform except as described in this Privacy Policy and our Cookie Policy.
This Privacy Policy was last updated on Jun 26, 2024.
HOW TO CONTACT US
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: cs@EXPO.vn.vn Call us: +84 28 66 701 666 Or write to us at: 506 Nguyen Dinh Chieu, District 03, Ho Chi Minh City, Vietnam.
COOKIE POLICY
A cookie is a mini-file placed on the site of the visitor of a site to facilitate the communication between the computer of the visitor (whatever the type used - computer, smartphone, console or video games connected to the Internet, ...) and the site’s server. In this limited sense, the cookie fulfills the role of a simple witness to the transaction by storing certain information.
Thereafter, technological developments allow the purposes of cookies to be extended to monitor, for example, the performance of the site, audiences of the site, statistics, memorization of preferences and/or enable targeted advertising. In this broader sense, the cookie refers to all the files that store excerpts of the information conveyed or generated during exchanges between a site and its visitors, whether they are stored on the visitor's workstation or on a server. It is in this more extensive sense that the term is used in this cookie policy.
WHAT TYPE OF COOKIES DO WE USE AND WHY DO WE USE IT?
When you visit the Platform, we may use cookies or similar technologies to analyze trends, administer the Platform, track Users’ movements around the Platform, and to gather demographic information about our User base as a whole. Our Platform use cookies to distinguish you from other Users of our Platform. This helps us to provide you with a positive experience when you browse our Platform and also allows us to improve our Platform and services.
We use the following categories of cookies:
Strictly necessary cookies: These are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our Platform.
Analytical/performance cookies: They allow us to recognize and count the number of users and to see how users move around our Platform when they are using it. This helps us to improve the way our Platform work, for example, by ensuring that Users are finding what they are looking for easily.
Functionality cookies: These are used to recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies: These cookies record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform more relevant to your interests, but also to ensure that we are aligning our Platform in the best way with our target visitors. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.
USES FOR THIRD PARTY COOKIES
Our partners' cookies are intended to obtain information to help them provide services to EXPO.vn. For example, third party companies and individuals we engage to provide services to us may track your behavior on our Platform to market and advertise EXPO.vn listings or services to you on the Platform and third party websites. Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups. You may also be able to control advertising cookies provided by publishers, for example, Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on the Platform – it just will not be tailored to your interests.
In addition, Facebook places a cookie via the Platform that allows Facebook to obtain aggregated, non-Personal Information to optimize their services. For example, if a user clicks on an advertisement for the EXPO.vn mobile app on Facebook and subsequently installs the app, this cookie will inform Facebook that a user (who is not personally identified) has installed the app after clicking on the advertisement. This cookie may also inform Facebook that a user is using the app, without identifying the specific actions taken by the user in the app.
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for EXPO.vn services on third-party platforms such as search engines and social networks and may use analytics to track what you do in response to those advertisements.
We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through third party companies and individuals we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and third party websites. Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our Platform and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance (http://www.aboutads.info/choices/). You may also be able to control advertising cookies provided by publishers, for example, Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests.
HOW TO MANAGE COOKIES
Most browsers automatically accept cookies, but you may modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Platform. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website (http://www.adobe.com/) and make changes at the Global Privacy Settings Panel (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html). However, if you select such settings certain parts of our site may not work or may not work as well.
CHANGES TO THIS COOKIE POLICY
We reserve the right to modify or update this Cookies Policy to take account of best practice at any time. We will notify You of any changes by updating the date that appears at the top of the Cookies Policy. We encourage You to review the current policy from time to time.
If you have any questions please contact at admin@EXPO.vn.vn or Phuong Long Building, 506 Nguyen Dinh Chieu, District 3, HCMC, Vietnam. You can also address your inquiry to our Information Technology (IT) department which is responsible for cookies. You can contact them at the following email address: admin@EXPO.vn.vn.
